Cancellation Policy

Effective Date: [19/05/2024]

Introduction

At DZ Software Digital Solutions, we prioritize customer satisfaction and understand that circumstances may change, requiring the need to cancel a service. This cancellation policy outlines the conditions and procedures for canceling our digital products and services, including website development and online store creation.

Eligibility for Cancellations

Digital Products and Services

Our cancellation policy applies to the digital products and services we offer, specifically:

• Website Development
• Online Store Creation
• Custom Software Solutions

Cancellations will be considered under the following conditions:

• The service has not yet commenced.
• Work on the project has started, but the customer wishes to cancel before completion.
• The service is ongoing, but the customer decides to terminate the project.

Cancellation Request Process

To request a cancellation, please follow these steps:

1. Contact Us: Submit a formal cancellation request by emailing su*****@********re.net or through our contact form on our website.
2. Provide Details: Include your full name, contact information, order number, and a detailed explanation of the reason for the cancellation request.
3. Evaluation: Our team will review your request within 5-7 business days to determine its eligibility based on the criteria mentioned above.

Cancellation Fees and Refunds

Before Commencement

If you request a cancellation before we begin working on your project, you will be eligible for a full refund of any payments made.

During Project Development

If the cancellation request is made after work has commenced but before completion, the following terms apply:

• Partial Refund: A partial refund may be issued based on the amount of work completed. We will calculate the refund proportionately, considering the time and resources already invested in the project.
• Non-Refundable Fees: Any third-party services or software licenses purchased on your behalf will be non-refundable.

After Project Completion

Once the project is completed and delivered, cancellations are not eligible for refunds. We will work with you to address any concerns or modifications needed to ensure your satisfaction with the final product.

Important Considerations

• Notification: You will receive a confirmation email once your cancellation request has been processed, indicating the status and any applicable refunds.
• Processing Time: Refunds, if applicable, will be processed within 10-15 business days from the date of cancellation confirmation.
• Original Payment Method: Refunds will be credited back to the original payment method used at the time of purchase. Please note that the exact time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Changes to This Policy

DZ Software Digital Solutions reserves the right to modify this cancellation policy at any time. Any changes will be posted on our website, and the effective date of the new policy will be clearly indicated.

Contact Information

If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact us:

DZ Software Digital Solutions
Website
Email: su*****@********re.net
Phone: [+1 (669) 499-4281]
Address: [444 Alaska Avenue Suite #BTO699 Torrance, CA 90503 USA]

Thank you for choosing DZ Software Digital Solutions. We appreciate your business and are committed to providing you with the highest level of service.