Refund Policy Update

Effective Date: [19/05/2024]

Introduction

At DZ Software Digital Solutions, we strive to provide exceptional digital services to our clients, including the creation of websites and online stores. We understand that there may be occasions where you are not fully satisfied with our services, and we are committed to addressing such concerns in a fair and timely manner. This updated refund policy outlines the conditions and timeframe for processing refunds back to the original payment method.

Eligibility for Refunds

Digital Products and Services

Our refund policy applies to the digital products and services we offer, specifically:

• Website Development
• Online Store Creation
• Custom Software Solutions

Refunds will be considered under the following conditions:

• The service has not been started or delivered.
• The delivered product does not match the agreed-upon specifications.
• Significant delays in delivery beyond the promised timeframe without prior notice or agreement.
• Technical issues or defects that cannot be resolved within a reasonable period.

Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Submit a formal refund request by emailing su*****@dz********.net or through our contact form on our website.
2. Provide Details: Include your full name, contact information, order number, and a detailed explanation of the reason for the refund request.
3. Evaluation: Our team will review your request within 5-7 business days to determine its eligibility based on the criteria mentioned above.

Refund Processing Timeframe

Once your refund request is approved, the processing timeframe for refunds back to the original payment method is as follows:

• Approval Notification: You will receive a confirmation email that your refund request has been approved.
• Processing Time: Refunds will be processed within 10-15 business days from the date of approval.
• Payment Method: The refund will be credited back to the original payment method used at the time of purchase. Please note that the exact time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Important Considerations

• Non-Refundable Items: Certain services may be non-refundable if specified during the purchase process. This includes any third-party services or software licenses purchased on your behalf.
• Partial Refunds: In some cases, partial refunds may be issued if a portion of the service has been completed or delivered.
• Chargebacks: Initiating a chargeback through your bank or payment provider without contacting us first may result in additional fees and a delay in the resolution process.

Changes to This Policy

DZ Software Digital Solutions reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the effective date of the new policy will be clearly indicated.

Contact Information

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

DZ Software Digital Solutions
Website
Email: su*****@dz********.net
Phone: [+1 (669) 499-4281]
Address: [444 Alaska Avenue Suite #BTO699 Torrance, CA 90503 USA]

Thank you for choosing DZ Software Digital Solutions. We appreciate your business and are dedicated to providing you with the highest level of service.